NHTSA Complaint #11172728 — 2016 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11172728
Vehicle 2016 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 15,400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

28 DEGREES F THIS MORNING. I STARTED TRUCK AND LET IT WARM UP FOR 5 MIN. DISENGAGED THE PARKING BRAKE, PUT IT IN DRIVE. AS I STARTED TO MOVE (3) ERROR MESSAGES CAME UP ON DASH: SERVICE SHIFTER, SERVICE TRANSMISSION, SERVICE THROTTLE CONTROL. I STOPPED TRUCK, TURNED IT OFF AND THEN STARTED IT AGAIN. NO ERROR CODES; ENGINE WARNING LIGHT ON. I DROVE TO WORK 2.5 MILES AWAY. I HAD TO STOP AT A TRAFFIC LIGHT AND ENGINE JUST TURNED OFF. DASH BOARD WAS FLICKERING. I PUT TRUCK IN PARK, TURNED KEY OFF AND THEN TRIED TO RESTART TRUCK. NOTHING, LIGHTS STILL FLICKERING ON DASH. I TRIED TO PUT ON HAZARD LIGHTS BUT NO POWER TO THEM. I TRIED MULTIPLE TIMES TO RESTART TRUCK BUT TO NO AVAIL. AT SOME POINT IT WOULDN'T EVEN LET ME TURN THE KEY TO OFF. IT WAS STUCK IN THE "ACCESSORY" POSITION. I DID CATCH AN ERROR MESSAGE ON THE DASHBOARD THAT SAID "NO BUS". IF I WAS MOVING WHEN TRUCK SHUT DOWN I WOULD HAVE GOTTEN INTO AN ACCIDENT; NO POWER BRAKES OR STEERING. AFTER ABOUT 5 MINUTES SITTING AT TRAFFIC LIGHT, THE DASHBOARD LIGHTS STOPPED FLICKERING AND THE TRUCK APPEARED TO RESET ITSELF. AT THIS POINT I WAS ABLE TO START THE TRUCK AND GET TO WORK. THE TRUCK HAS BEEN IN FOUR TIMES FOR "SERVICE SHIFTER" ERROR. ON THREE OF THE VISITS THE DEALER LOADED NEW SOFTWARE INTO THE TRUCK TO ADDRESS THIS AND A FEW RECALLS. THE LAST VISIT (3) WEEKS AGO THE SOFTWARE WAS CHANGED SO IF THE TRUCK IS NOT IN PARK, THE DRIVER'S DOOR IS OPEN, TRUCK IS IN GEAR, AND THE DRIVER'S FOOT IS NOT PRESSING ON THE BRAKE PEDAL THE COMPUTER WILL PUT TRUCK IN PARK THEY ALSO REPLACED THE ROTARY SHIFTER SWITCH. SINCE THAT TIME THE SERVICE TRANSMISSION, SERVICE SHIFTER AND SERVICE THROTTLE CONTROL ERROR STARTED AND HAS APPEARED THREE TIMES. 2016 RAM EXPRESS 1500 WAS BOUGHT NEW IN JULY 2017 AND HAS 15,400 MILES ON IT. I HAVE NO CONFIDENCE IN THIS VEHICLE AS IT WILL LEAVE ME STRANDED AT SOME POINT.

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