NHTSA Complaint #11172666 — 2005 JEEP LIBERTY

HERE IS THE PROBLEM, WILL NOT SCHEDULE AN APPOINTMENT FOR THE REPLACEMENT REAR LOWER CONTROL ARMS. THIS IS A FOLLOW UP COMPLAINT TO THE ONE I FILED ON 4-18-18, ID# 11120806.ON 1-4-19 I RECEIVED A CALL FROM DEBBIE OF SPECIALTY PARTS ABOUT THE ORIGINAL COMPLAINT. DIFFERENT FROM THE FIRST REPRESENTATIVE NOT KNOWING WHY THE DEALER WANTED A INSPECTION BEFORE ORDERING THE CONTROL ARMS, DEBBIE STATED THAT WAS A CORPORATE DECISION. ( YOU WOULD THINK THAT HAVING DEALT WITH THIS RECALL IN ONE FORM OR ANOTHER OVER THE PAST SEVEN YEARS THEY COULD GET THIS STRAIGHT.) HER REASONING WAS THAT FCA HAD TO INSPECT MY VEHICLE AND REPLACE REQUIRED PARTS BEFORE THEY COULD PUT ON THE NEW LOWER CONTROL ARMS. I ASKED WHAT PARTS REQUIRED INSPECTION AND SHE SAID MY SHOCKS .I TOLD HER THOSE DON'T ATTACH TO THE CONTRO[ ARM SHE THEN SAID THAT THEY WOULD HAVE TO CHECK MY CONTROL ARMS AND CHECK THE VIN TO VERIFY I HAD NOT GONE TO A JUNK YARD AND REPLACED THEM MYSELF. I ASKED HER IF SHE KNEW WHAT THE CONTROL ARMS WERE AND SHE STATED SHE WAS NOT A TECH. SHE ALSO TOLD ME THAT THEY DO NOT TELL THEIR CUSTOMERS ALL THEY HAVE TO DO TO A VEHICLE IN A RECALL. NHTSA, I WOULD THINK IF THEY STATE THAT THEY DO NOT TELL ALL THAT THEY DO, THEY MAY NOT HAVE TOLD YOU ALL THE ISSUES EITHER. THERE IS NO OTHER WAY TO INTERPRET THIS CONVERSATION OTHER THAN, "WE NEED TO INSPECT YOUR VEHICLE AND REPLACE PARTS AT YOUR EXPENSE TO MINIMIZE DAMAGE TO OUR BOTTOM LINE." I ASKED TO SPEAK TO HER SUPERVISOR AND DEBBIE STATE SHE DID NOT HAVE ONE, NO ONE ABOVE HER. I ENDED THE CALL.I HAVE RECEIVED THE SECOND RECALL CARD. AGAIN IT STATES TO SCHEDULE YOUR FREE REPAIR. THEY WILL NOT DO IT. ALL I WANT FROM FCA IS WHAT THEY STATED THEY WOULD DO. REPLACE BOTH REAR LOWER CONTROL ARMS. STOP PLAYING GAMES.