NHTSA Complaint #11172263 — 2014 BUICK ENCLAVE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11172263
Vehicle	2014 BUICK ENCLAVE
Component	POWER TRAIN
Date of Incident	January 1, 2019
Date Filed	January 26, 2019
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

SHORTLY AFTER TAKING OWNERSHIP OF THE VEHICLE, WE NOTICED A "CLUNKING" WITHIN THE TRANSMISSION WHEN GOING UP A SMALL INCLINE AT APPROX 15 MPH. THE PROBLEM HAS PERSISTED FOR YEARS AND WE'VE HAD THE DEALER INVESTIGATE MULTIPLE TIMES WITH NO REMEDY. THE ISSUE IS NOW MORE VISIBLE AT HIGHWAY SPEEDS BETWEEN 60 AND 65 MPH. WE RECENTLY DROPPED OFF WITH THE DEALER WHERE THEY APPLIED A SOFTWARE PATCH WHICH HAS SLIGHTLY REDUCED THE ISSUE, BUT HAS NOT RESOLVED. WE STILL HAVE A "CLUNKING" TRANSMISSION AT 15MPH UP AN INCLINE AND AT HIGHWAY SPEEDS. I HAVE SEEN OTHERS REPORTING THE SAME PROBLEM.

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