NHTSA Complaint #11635211 — 2014 BUICK ENCLAVE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11635211 |
| Vehicle | 2014 BUICK ENCLAVE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
At 85,000mi my transmission failed while driving on the highway. The dealership kept the transmission so it can not be inspected. This was extremely dangerous with my whole family in the car too. No lights illuminated on the dash board just rpm flew up with the vehicle not moving. There were no indications that anything was going to fail. No stored or active codes were detected in the vehicle. The issue I was told was the problem was #16-NA-013 No Reverse, No Third. This issue is supposed to only be on 2016 vehicles and mine was the first. The dealership stapled this #16-NA-013 document to my invoice. The only fix was an entirely new transmission for $7500.
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