NHTSA Complaint #11172113 — 2014 RAM 1500

MY RAM 1500 AIR SUSPENSION HAS FAILED ON SEVERAL OCCASIONS, LEAVING THE FRONT END OF THE TRUCK SAGGING DOWN ON THE RUBBER BUMP STOPS. THIS CONDITION LEAVES ME WITH NO SUSPENSION IN THE FRONT, OFTEN WHEN AWAY FROM HOME. THIS CONDITION HAS LEFT ME ON THE HIGHWAY WITH ADVERSE HANDLING CHARACTERISTICS, SUCH AS SHUDDERING OF THE FRONT END. I HAVE HAD THIS IN THE SHOP AT THE DEALER ON SEVERAL OCCASIONS, THE FIRST TIME FOR OVER A MONTH. THE SERVICE DEPARTMENT MANAGER ACKNOWLEDGES A PROBLEM, BUT TOLD ME THERE IS "NO FIX" UNTIL RAM COMES UP WITH ONE. THIS CONDITION ONLY HAPPENS IN BELOW FREEZING TEMPERATURES AND GOES AWAY WHEN TEMPERATURES RISE. THERE ARE MANY OTHER OWNERS REPORTING THE SAME PROBLEM, WITH THE SAME RESPONSES FROM THEIR DEALERS. THIS PROBLEM HAS CREATED A VERY UNSAFE CONDITION FOR ME, PERSONALLY, AND OTHERS HAVE REPORTED THIS HAPPENING WHILE UNDERWAY, WITH ONE WHOLE SIDE OF THEIR VEHICLE DROPPING WHILE UNDERWAY. I'M HOPING THIS DOESN'T HAPPEN TO ME. WHEN WILL FCA BE HELD RESPONSIBLE FOR THIS KNOWN SAFETY ISSUE? SOON, I HOPE.