NHTSA Complaint #11171829 — 2012 CHEVROLET EQUINOX

TO WHOM IT MAY CONCERN, I AM EMAILING YOU REGARDING MY 2012 CHEVY EQUINOX AND A REAR MAIN SEAL ISSUE. I FOUND THE BELOW SERVICE BULLETIN REGARDING SPECIAL COVERAGE IN MARCH OF 2015 REGARDING THE ISSUE RELATED TO MY VEHICLE. I WAS NOT INFORMED OF THIS ISSUE IN PURCHASING MY VEHICLE FROM TEAM ONE CHEVROLET IN CHARLOTTE, MI AND I HAVE RECEIVED ANY ASSISTANCE FROM GM. I HAVE BASICALLY BEEN TOLD THAT IT IS TOO BAD THAT MY VEHICLE IS NOT PART OF THE ASSOCIATED VINS THAT WILL ACTUALLY FALL WITHIN THIS COVERAGE. ON MONDAY, JANUARY 21ST WE HAD EXCEPTIONALLY COLD WEATHER IN LANSING, MI AND MY REAR MAIN SEAL BROKE. THIS WAS DUE TO DEFAULT FROM THE PVC, WHICH IS STATED IN THIS BULLETIN. UPON REACHING OUT TO MY LOCAL DEALERSHIP, THIS ISSUE IS NOT COVERED. IN READING THE BULLETIN, MY CAR IS ONE OF THE IMPACTED CARS; HOWEVER, MY VIN DOES NOT MATCH THE LIST OF 'IMPACTED' VINS. THERE IS NO LOCATION WHERE THE 'IMPACTED" VINS ARE LOCATED FOR PUBLIC VIEW AND I AM VERY DISAPPOINT WITH THE WAY GM IS AND HAS HANDLED THIS ISSUE. HOW IT IS POSSIBLE THAT A DOCUMENT DOES NOT INCLUDE THE VINS ASSOCIATED AND YOU HAVE TO TRUST THE DEALERSHIP TO TELL YOU IF YOUR VEHICLE QUALIFIES. I AM INCLUDING THE SPECIAL COVERAGE BULLETIN BELOW, AS WELL AS A FORUM OF UPSET CUSTOMERS WHO ALSO HAVE THIS VEHICLE. HTTPS://GM.OEMDTC.COM/TSB/SB-10057977-8108.PDF HTTPS://WWW.EQUINOXFORUM.NET/23-EQUINOX-GENERAL-DISCUSSION/15305-REAR-MAIN-SEAL-LEAK-2.HTML I HOPE TO SEE GM MAKE THIS RIGHT IN THE FUTURE AND SUPPORT THE SAFETY OF THEIR CUSTOMERS. I CAN SAY THAT MY FAMILY ALL WORK FOR GM AND I PURPOSELY WENT WITH GM FOR THIS REASON. UNLESS THIS IS CORRECTED, I WILL NOT AGAIN. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).