NHTSA Complaint #11171511 — 2017 FORD F-150

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11171511
Vehicle 2017 FORD F-150
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 59,035 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I GO TO THE FORD DEALERSHIP THAT SOLD ME MY VEHICLE FOR ALL MAINTENANCE. (COWLES PARKWAY FORD, WOODBRIDGE VIRGINIA). ON 10/22,2018, I HAD MY TRUCK SERVICED AND IT WAS NOTED THAT MY BRAKES WERE IN A "YELLOW CONDITION." ON 12/11/18 MY VEHICLE RECEIVED A MANDATORY VIRGINIA STATE INSPECTION (WITH NO MENTION OF THE BRAKE CONDITION). ON 1/22/2019, I TOOK MY TRUCK FOR A SERVICE TO INCLUDE TIRE ROTATION AND WAS INFORMED THAT THE TIRES COULD NOT BE ROTATED AND THE BRAKES COULD NOT BE INSPECTED BECAUSE THE "LUGNUTS WERE SWOLLEN." I ADMIT THAT THIS SOUNDED LUDICROUS--(I AM A RETIRED AIRCRAFT MAINTENANCE OFFICER WITH 27 YEARS SERVICE IN THE UNITED STATES AIR FORCE). WHEN I INQUIRED ABOUT THIS CONDITION FROM THE SENIOR TECHNICIAN, HE INFORMED ME THAT FORD MOTOR COMPANY HAS THESE LUG NUTS THAT SWELL DUE TO WATER INTRUSION AND FREEZING. I ASKED HOW I WOULD BE ABLE TO CHANGE A FLAT TIRE ON THE HIGHWAY AND WAS INFORMED THAT I WOULD NOT BE ABLE TO COMPLETE THIS TASK BECAUSE THE LUG NUT WRENCH WOULD NOT FIT OVER THE NUT. THUS MY TIRE ROTATION WAS NOT COMPLETED AND MY BRAKES WERE NOT INSPECTED TODAY AND (MY BELIEF IT DID NOT OCCUR DURING THE MANDATORY VIRGINIA STATE INSPECTION EITHER. HOWEVER, MY COMPLAINT FOCUS IS THAT THE LUG NUTS ON MY 2017 FORD F-150 CAN NOT BE REMOVED. I BELIEVE THAT THIS IS AN UNSAFE CONDITION AND WARRANTS A RECALL AND REPLACEMENT OF ALL F-150 TRUCK WHEEL LUG NUTS AND REQUEST YOUR ASSISTANCE IN THIS MATTER. I WAS TOLD BY THE TECHNICIAN THAT FORD MOTOR COMPANY IS AWARE OF THIS ISSUE BUT HAS TAKEN NO ACTION!

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