NHTSA Complaint #11706948 — 2017 FORD F-150

2017 F150 Super Crew 4x4 brought into dealership for brake master cylinder recall. ( no lights on dash) Dealership changed both the master cylinder and brake booster at no charge. The same day the vehicle was picked up, I returned it to the dealership. The vehicle was having issues with keeping straight on the highway and when I slowed down when coming to a full stop, the steering wheel turned completely to 1 side on its own. These symptoms were not present when vehicle was initially dropped off. Dealership is now telling me that the ABS module is bad and that I need to pay for that repair. The local Ford dealership submitted documentation (Special Service Support Center Assistance Request) to Ford to cover related damage, but request was denied. I called Ford corporate to re-open case and appeal decision. Ford corporate would not re-open. I requested a field service engineer to review my situation, Ford said No. I asked for good will assistance, Ford said no. I asked if Ford could do anything to assist, Ford said no. It has now been over 45 days without my vehicle. The steering wheel rotating on its own after braking is a critical safety concern. The local dealership has changed the recall to complete and left me with a vehicle that is not safe to use. They claim the ABS module is bad and I have to pay out of pocket, but they have yet to provide any documentation or reports including any OBD2 codes that indicates this is not as a result of the recall work performed. In summary, I left my vehicle at dealership for recall on master cylinder and after repairs the vehicle is having issues with related components that were not present before dropping off. All I ask is that Ford can assist by covering the needed parts and labor to get my vehicle back on the road performing safely.