NHTSA Complaint #11171274 — 2012 CHRYSLER 200

I PURCHASED A NEW 2012 CHRYSLER 200. IN DEC-2015 AT 46,000 MILES THE HEATER QUIT WORKING CORRECTLY. THE DEALERSHIP SAID THE HEATER CORE WAS CLOGGED AND NEEDED TO BE REPLACED FOR ABOUT $1200. EVEN THOUGH THE CAR WAS PASSED ITS 36,000 MILE WARRANTY CHRYSLER PAID FOR THE REPAIR. I BELIEVE BECAUSE THEY KNEW THEY HAD SOLD A BAD PRODUCT. 3 YEARS LATER (DEC-2018) AT 76,000 MILES THE SAME PROBLEM OCCURRED. THE DEALERSHIP IS NOW SAYING THE WHOLE COOLANT SYSTEM (HEATER CORE, RADIATOR, HOSES, THERMOSTATS AND ENGINE FLUSH) NEEDS TO BE REPLACED AT A COST OF $3600. MAINTENANCE SCHEDULE SAYS COOLANT GOOD FOR 5 YEARS AND 100,000 MILES. FIRST FAILURE AT 3 YEARS AND 46,000 MILES. SECOND FAILURE AT 3 YEARS AND 30,000 MILES. CHRYSLER REFUSES TO ACCEPT RESPONSIBILITY OR HELP WITH REPAIRS.