NHTSA Complaint #11171227 — 2017 HONDA ACCORD

HELLO, MY NAME IS [XXX] MY HUSBAND AND I PURCHASED A NEW 2017 HONDA ACCORD SPORT SPECIAL EDITION THAT IS EQUIPPED WITH 19 INCH RIMS AND CONTINENTAL TIRES IN MARCH OF 2017 WITH 5 MILES ON THE VEHICLE. THE TIRES ARE RUBBING PART OF THE SUSPENSION CREATING FRICTION THAT COULD RESULT IN FAILURE OF SIDE WALL THUS HAVING A BLOW OUT. THIS ISSUE IS PUTTING MY FAMILY AND MANY OTHER LIVES AT RISK. I HAVE MADE HONDA AWARE OF THIS ISSUE NUMEROUS TIMES AT THE HONDA WORLD DEALERSHIP LOCATED ON HURSTBOURNE LANE IN LOUISVILLE KY. AFTER NUMEROUS VISITS TO THE SERVICE DEPARTMENT, ADDITIONAL AIR WAS PUMPED IN THE TIRE AND THE TIRES WERE ROTATED. WHICH SOLVES NOTHING... WHICH IS A BANDAID. IF YOU SEARCH YOUTUBE OR THE WEB, YOU WILL FIND THAT I AM NOT THE ONLY CONSUMER WHOM HAS MADE HONDA AWARE OF THIS ISSUE OR IS HAVING THIS SAME ISSUE. THESE OTHER CONSUMERS WHO ARE SUFFERING WITH THIS SAME POTENTIAL DISASTER COULD PUT HONDA ON THE HOOK FOR SEVERE PROBLEMS. THE SERVICE MANAGER AT HONDA WORLD DIRECTED ME TO CALL HONDA CORPORATE AND WHILE SPEAKING WITH A CUSTOMER SERVICE REPRESENTATIVE, I ASKED TO SPEAK TO A SUPERVISOR. THE REPRESENTATIVE ADVISED THAT A MANAGER NOR A "HIGHER UP" WAS AVAILABLE FOR ME TO SPEAK WITH. A FEW DAYS LATER, I RECEIVED A VOICEMAIL FROM CASE MANAGER, [XXX] AT HONDA WHO INFORMED ME THEY ARE AWARE OF THE ISSUE WITH THE TIRE BRAND AND RIM COMBINATION. AT THIS TIME, MY REQUEST FOR FOUR DIFFERENT BRAND TIRES THAT WILL NOT IMPACT MY SUSPENSION ON MY VEHICLE WAS DENIED. SHE INFORMED ME THAT IF I WANT TO PURCHASE FOUR NEW TIRES, I CAN DO SO. CLEARLY PUTTING THE DEFECT BACK IN THE CONSUMERS LAP TO FIX. I SUPPOSE IF WE START HAVING BLOW OUTS ON HONDA ACCORD AND FATALITIES START TO RISE DUE TO THIS KNOWN ISSUE, HONDA MIGHT THINK IT IS COST EFFECTIVE TO FIX THE KNOWN ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TR