NHTSA Complaint #11170939 — 2013 HYUNDAI VELOSTER

MY WIFE HAS A 2013 HYUNDAI VELOSTER TURBO AND THE HVAC SYSTEM HAS STOPPED FUNCTIONING. AFTER INVESTIGATING THE MATTER I DISCOVERED A MANUFACTURER DEFECT WITH THE VEHICLE. THE POWER WIRE LEADING TO THE CLIMATE CONTROL MODULE OVERHEATED AND MELTED THE PLASTIC CONNECTOR AND DESTROYED THE CLIMATE CONTROL MODULE. THIS COULD HAVE STARTED A FIRE. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE IMMEDIATELY TO NOTIFY THEM OF THE ISSUE AND SO THAT THEY WOULD COVER THE REPAIR COSTS FULLY. I ALSO INFORMED THEM OF TWO OTHER ISSUES, ONE, THE STEERING WHEEL CONTROLS ARE MALFUNCTIONING AND TWO, ONE OF THE LED LIGHTS IN THE PASSENGER TAIL LIGHT IS OUT. I RECEIVED A CASE NUMBER FROM THEM, #15272744. I MADE AN APPOINTMENT AT LANCASTER HYUNDAI LOCATED ON MAIN STREET IN EAST PETERSBURG PA AND DROPPED THE CAR OFF. I ALSO INFORMED THEM OF ALL THE ISSUES AND MY FINDINGS (THIS WAS YESTERDAY 1/18/19). THIS MORNING (1/19/19) I RECEIVED A CALL BACK FROM SERVICE ADVISOR DAVID COREY WHO LEFT ME A VOICEMAIL STATING THAT HYUNDAI HAS DECLINED TO COVER THE REPAIRS AND TELLING ME TO COME PICK UP THE CAR. SINCE THEN I HAVE CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE TO NO AVAIL. THIS ISSUE WITH THE CLIMATE CONTROL MODULE IS WELL DOCUMENTED ONLINE AND THERE HAS EVEN BEEN A RECALL FOR IT ISSUED BY HYUNDAI BUT FOR SOME REASON MY WIFE'S VEHICLE IS NOT INCLUDED IN THE RECALL. I HAVE UPLOADED PHOTOS OF THE DAMAGED CONNECTOR AND WIRING HARNESS AS WELL AS A PHOTO FROM ANOTHER HYUNDAI VELOSTER OWNER WHICH SHOWS THE RECALL FOR THE CLIMATE CONTROL MODULE. I AM THANKFUL TO GOD THAT THE VEHICLE DID NOT CATCH FIRE SINCE MY WIFE AND TWO YEAR OLD SON TRAVEL IN IT EVERY DAY. I JUST WANT HYUNDAI TO DO THE RIGHT THING AND COVER THE COSTS TO REPAIR THIS FACTORY DEFECT.