NHTSA Complaint #11170824 — 2018 SUBARU OUTBACK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11170824
Vehicle 2018 SUBARU OUTBACK
Component STEERING
Date of Incident
Date Filed
Mileage 250 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

TENSION AND CONTROL DISAPPEARS IN THE STEERING, SO LOOSE IT FEELS LIKE YOU COULD SPIN THE WHEEL LIKE A TOP. LASTS A SECOND OR SO THEN CONTROL RETURNS. HAPPENS IN MULTIPLE DRIVING CONDITIONS. NOTICED IT FIRST DAY WE HAD THE CAR, DEALER SAID HE NOTICED IT TOO, AND WE JUST NEEDED TO BREAK THE CAR IN. WHEN DRIVING ON THE HIGHWAY IN HIGH WINDS, CAR FEELS OUT OF CONTROL, LIKE DRIVING ON SLICK ICE. NEVER HAD TO GET OFF A HIGHWAY BEFORE OUT OF FEAR AND I'VE BEEN DRIVING 40 YEARS. DEALER COULD NOT REPLICATE, TOLD ME TO CALL SUBARU CORPORATE, WHO SENT ME BACK TO DEALER. CAR IS BACK IN THE SHOP. I AM SO AFRAID TO DRIVE THIS CAR IT ONLY HAS 2700 MILES ON IT AFTER 18 MONTHS.

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