NHTSA Complaint #11170366 — 2014 NISSAN ALTIMA

ABOUT FIVE MONTHS AGO BACK IN AUGUST 2018 MY HUSBAND WAS DRIVING MY 2014 NISSAN ALTIMA ON THE HIGHWAY WHEN OUT OF NOWHERE IT STALLED. HE EXPLAINED THAT IT JUST STALLED BUT WOULD START BACK UP AND THEN WHEN HE WOULD SHIFT IT INTO DRIVE, IT WOULD STALL OUT AGAIN. WE THEN TOOK IT TO A SHOP AND THEY COULD NOT REPLICATE WHAT IT DID WITH MY HUSBAND. SO, THEY SAID IT MIGHT BE A SOFTWARE ISSUE AND UPDATED IT. FAST FORWARD THIS PAST FRIDAY ON JANUARY 11TH, 2019, I WAS AT A RED STOP SIGN, WHEN OUT OF NOWHERE MY CAR STALLS. I ACTUALLY THOUGHT SOMEONE HAD HIT ME BECAUSE IT JUST JOLTED TO A STOP SO SUDDENLY IT FELT AS IF SOMEONE HIT MY CAR. SAME THING HAPPENED THAT OCCURRED WITH MY HUSBAND. SHUT OFF CAR, RESTARTS PERFECTLY, THEN SHIFT TO DRIVE AND STALLS. I GET A TOW TRUCK TO TOW IT TO THE LOCAL NISSAN DEALERSHIP. EVEN THE TOW TRUCK DRIVER SAID HE'S NEVER SEEN ANYTHING LIKE IT, AND THAT HE DROVE IT OFF THE TOW TRUCK NO PROBLEM. I GET A CALL TWO DAYS LATER FROM NISSAN SAYING THAT IT SHOWS UP AS A TRANSMISSION ISSUE AND THAT IT WILL COST AROUND $5,000 TO REPLACE IT. NO EXPLANATION TO WHY A FIVE-YEAR-OLD CAR THAT HAS BEEN PERFECTLY MAINTAINED WOULD NEED A NEW TRANSMISSION. OF COURSE, THE WARRANTY IS ONLY COVERED AT 60,000 MILES SO I HAD NO WAY OF COVERAGE. THAT DAY I DID INVESTIGATING ON WEBSITES TO FIND A RECALL OR ANY INFORMATION. WHAT I FOUND WAS DESCRIBING EXACTLY WHAT OCCURRED WITH MY CAR AND TO LOTS AND LOTS OF PEOPLE WITH THIS VEHICLE! I THEN CONTACTED NISSAN CONSUMER AFFAIRS AND THEY CREATED A CASE NUMBER FOR ME. I JUST RECEIVED A CALL TODAY FROM THEM STATING: "NISSAN WILL NOT BE ABLE TO ASSIST YOU IN ANY WAY." THIS IS A MANUFACTURING ISSUE WITH EITHER THE TRANSMISSION OR A SOFTWARE ISSUE THAT IS SAYING IT'S A TRANSMISSION ISSUE. THIS NEEDS TO BE INVESTIGATED FURTHER FOR THE SAFETY OF THE CONSUMERS OF THIS VEHICLE OR IF PEOPLE ARE BEING WRONGFULLY CHARGED MONEY.