NHTSA Complaint #11170317 — 2017 JEEP COMPASS

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11170317
Vehicle	2017 JEEP COMPASS
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	January 9, 2019
Date Filed	January 16, 2019
Mileage	12,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE VEHICLE WAS STOPPED AT A STOPLIGHT ON A CITY EXPRESSWAY AND WHEN THE LIGHT TURNED GREEN THE STOP/START SYSTEM FAILED TO RESTART THE ENGINE. IT ENGAGED THE PARKING BRAKE IN THE MIDDLE OF THE ROAD AND WOULD NOT ALLOW ME TO IMMEDIATELY RESTART THE CAR. AFTER SEVERAL ATTEMPTS TO RESTART THE CAR WITH TRAFFIC FLYING BY ME I WAS FINALLY ABLE TO RESTART THE CAR AND DISENGAGE THE PARKING BREAK. THIS HAS HAPPENED MULTIPLE TIMES AND MY DEALERSHIP SAYS THEY WILL NOT FIX IT BECAUSE THEY ARE WAITING TO RECEIVE A STOP START BATTERY FROM MOPAR. IT HAS BEEN ON BACKORDER FOR A MONTH AND THEY DONT HAVE A DATE WHEN IT WILL BE FIXED. THIS KEEPS HAPPENING AT LEAST ONCE A WEEK AND THEY DO NOTHING TO CORRECT THE PROBLEM. THE PROBLEM IS WITH THE START/STOP SYSTEM MADE TO CONSERVE GAS. THE SYSTEM SHOULD NOT LEAVE YOU STRANDED IN THE MIDDLE OF BUSY ROADS WHERE SOMEONE CAN SLAM INTO THE BACK OF YOU.

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