NHTSA Complaint #11169996 — 2002 FORD EXPLORER

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 24 MPH, A VEHICLE ON THE OPPOSITE SIDE OF THE ROAD CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED LOWER AND UPPER BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT ARRIVED AND HAD TO PRY THE DRIVER'S DOOR OFF THE VEHICLE AFTER THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED, BUT IT WAS NOT DETERMINED WHETHER THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 176,000.