NHTSA Complaint #11166750 — 2017 FORD F-150

RECALL 18N03 - FIX FREEZING DOOR LATCHES. MY VEHICLE WAS IN FOR THE RECALL TO BE COMPLETED ON 1/10/19. AT THE CONCLUSION OF THE RECALL 'FIX', I PICKED UP THE VEHICLE FROM THE LOCAL FORD DEALERSHIP. THE SERVICE DEPARTMENT PERSON, STATED "YOUR VEHICLE IS FIXED (USING AIR QUOTES), BUT IF YOU HAVE ANY FURTHER TROUBLE, FEEL FREE TO CONTACT US. I EXPECT TO HEAR FROM YOU." THE TWO FRONT DOORS OF THE VEHICLE WILL NOT LATCH UNLESS THEY ARE THAWED. IN TEMPS ABOVE ROUGHLY 28 DEGREES FAHR. THEY ARE FINE, WHEN COLDER THE DOOR WILL UNLOCK WITH REMOTE OR KEY, HOWEVER ONCE THE DOOR IS OPENED IT WILL NOT LATCH CLOSED UNTIL THE LATCH IS THAWED. FRIDAY, 1/11/19, AFTER WORK ABOUT 7PM, I ENTERED THE TRUCK, THOUGHT EVERYTHING WAS FINE AND THE DOOR LATCHED. AS I WAS LEAVING THE PARKING LOT, THE DRIVER'S DOOR SWUNG OPEN. I HAD TO HOLD THE DOOR CLOSED WITH ONE HAND TO DRIVE THE EIGHT MILES HOME. I UNDERSTAND FORD MOTOR CO. HAS BEEN AWARE OF THIS SINCE THE 2015 PRODUCTION YEAR AND HAS NOT PROVIDED AN ADEQUATE SOLUTION.