NHTSA Complaint #11166177 — 2011 FORD F-150

ON MONDAY JANUARY 6TH I STARTED MY VEHICLE AND LET IT WARM UP THEN WHEN I TRIED TO PUT MY TRUCK INTO REVERSE AND WHEN I PUT THE SHIFT LEVER IN REVERSE THE ELECTRONIC TRANSMISSION PRNDL DISPLAY DID NOT INDICATE THE LETTER R FOR REVERSE AND THE BACKUP LAMPS DID NOT OPERATE. AFTER THAT I TRIED EACH GEAR AND NONE OF THEM WERE WORKING SO I PUT IT INTO PARK AND THEN BACK INTO DRIVE IT SLAMMED INTO GEAR AND THEN I WAS ABLE TO DRIVE. THE DAY BEFORE I GOT INTO MY VEHICLE AFTER IT WARMED UP THEN PUT IT INTO PERVERSE AND IT DID NOT GO INTO REVERSE AT ALL OR DRIVE. AS A RESULT I TOOK IT TO MIDAS IN MY TOWN AND THEY TOLD ME THAT THERE WAS A SAFETY RECALL ON MY VEHICLE DUE TO THE CODES AND BEHAVIOR SO THEY ADVISED ME TO TAKE IT TO FORD DEALERSHIP FOR IT TO BE FIXED FOR FREE. I DID SO AND I ASKED ABOUT A RECALL AND THEY REPORTED TO ME THAT THERE IS NO RECALL AND THEY WANT ME TO PAY FULL CHARGES THIS IS A SAFETY CONCERN THAT CAN BE TAKEN CARE OF BY THE DEALERSHIP AND I AM MISSING WORK AND OUT OF THE VEHICLE DUE TO THIS DELAY AND I'M STILL MAKING PAYMENTS ON MY VEHICLE THAT IS NOT SAFE TO DRIVE.