NHTSA Complaint #11697685 — 2011 FORD F-150

The contact owns a 2011 Ford F-150. The contact stated that after the dealer had reprogrammed the PCM under NHTSA Campaign Number: 19V075000 (Power Train), the vehicle started to experience failures. The contact stated that while driving at various speeds, the vehicle downshifted to first gear unintendedly. The powertrain warning light was illuminated. The contact was able to pull over to the side of the road. The contact resumed driving; however, the failure persisted. The vehicle was towed to the residence. Additionally, the contact stated that the brake lights, the hazard lights, the turn signal lights, and the infotainment system and the A/C system became inoperable after the recall repair. The dealer was notified of the failure and informed the contact that the failure might be related to the electrical system. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.