NHTSA Complaint #11165935 — 2018 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11165935
Vehicle 2018 FORD F-150
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 1,341 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

DOOR LATCH ISSUE CAUSED MAJOR LIFE AND DEATH SAFETY ISSUE. ON A COLD MORNING TWO DAYS AGO I LEFT FOR WORK DOORS WERE ALL FULLY CLOSED AND LOCKED. MERGING ONTO HIGHWAY THE PASSENGER DOOR OPENED AND STARTED TO FLAP OPEN AND CLOSED, AT SPEED. I PULLED OVER IMMEDIATELY AND WAS NOT ABLE TO CLOSE DOOR OR GET IT TO LATCH. I QUICKLY LOOKED FOR SOLUTIONS ONLINE AND TO MY DISMAY I SAW THE PREVIOUS FOUR YEARS HAD A RECALL FOR SAME ISSUE. I HAD TO DRIVE HOME WITH THE DOOR UNSECURED AND FLAPPING OPEN AND CLOSED NEVER LATCHING. LATER IN THE DAY I HAD IT TOWED TO DEALERSHIP AS CAR IS BRAND NEW AND HAS 1400 MILES ON IT. THEY SAID SINCE THERE IS NO RECALL CORPORATE WON'T LET THEM DO ANYTHING TO FIX IT. A CALL TO FORD CORPORATE SAID THERE IS NOTHING THEY CAN DO. I JUST PAID FOR THIS TRUCK AND I AM SCARED TO DRIVE IT AFTER THIS HORRIFYING EXPERIENCE. I AM NOT THE FIRST EITHER BASED ON WHAT I HAVE READ. FORD DOESN'T CARE ABOUT THEIR CUSTOMER SAFETY AND IT'S GROSS NEGLIGENCE. THE CONSUMER OF THIS PRODUCT NEED HELP!!

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