NHTSA Complaint #11165265 — 2019 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11165265
Vehicle	2019 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	January 4, 2019
Date Filed	January 4, 2019
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE FIRST TIME I HAD A PROBLEM WITH THIS CAR WAS A FEW DAYS AFTER I RECEIVED IT IN DEC 2018. POWER STEERING WENT OFF WHILE I WAS DRIVING IT. THE DEALERSHIP WAS CLOSED SO I DID NOT BRING IT INTO THE DEALER UNTIL TWO DAYS AGO. SINCE THE CAR STARTED UP AND SHOWED NO BATTERY ICON OR DISPLAY MESSAGE, THEY COULD NOT FIND OUT WHAT HAPPENED. THEY TESTED FOR CODES BUT TO NO AVAIL. I PICKED IT UP YESTERDAY. I DECIDED TO DRIVE THE CAR TODAY AND SURE ENOUGH THE DISPLAY TURNED DARK WHILE I WAS DRIVING. THE ENGINE LIGHT, BATTERY ICON, POWER LIGHT WENT ON. IT STALLED ON THE HIGHWAY AND I COASTED TO THE DUDE OF THE ROAD. I HAD TO BE TOWED BECAUSE IT WOULD NOT MOVE WHEN IN DRIVE. THE DEALER IS INVESTIGATING IT NOW

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