NHTSA Complaint #11165176 — 2016 FORD FOCUS

ON NOVEMBER 4, 2018.I WAS STOPPED TO MAKE A LEFT-HAND TURN, I HAD BOTH MY HANDS ON THE STEERING-WHEEL,I LOOKED LEFT AND THEN I LOOKED RIGHT,I PUSHED DOWN ON THE GAS PEDAL WITH MY RIGHT FOOT.THE CAR STARTED TO GO,THEN IT JERKED BACK, AND THEN IT DIED DOWN TO NOTHING AND COASTED OUT ONTO THE MAIN ROAD. THE CAR GOT HIT IT WAS A (TOTAL LOSS). ON DECEMBER 7,2018 I CALLED UP TO TELL FORD ABOUT THE ACCIDENT,AND THEY SAID THE CAR WAS UNDER RECALL (RECALL-18S32), A MALE REPRESENTATIVE SAID SOMEONE WOULD CALL ME BACK IN 15 DAYS ,BUT NO-ONE EVER DID. ON DECEMBER 27,2018 I WAS READING ON THE INTERNET ABOUT THE RECALL, I READ SOMETHING THAT SEEMED ODD ABOUT THE RECALL , IT IS LISTED WHERE IT SAYS REMEDIES, IT SAYS(FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VECHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2017) WHY DOES IT SAY THIS? ON DECEMBER 27,2018 I CALLED FORD AND ASKED WHAT DOES IT MEAN, AND THE CUSTOMER SERVICE REPRESENTATIVE SAID THAT SHE DID NOT KNOW. IS THIS A 2017 RECALL OR A 2018 RECALL?