NHTSA Complaint #11164445 — 2013 FORD EXPEDITION

TL* THE CONTACT OWNS A 2013 FORD EXPEDITION. WHILE DRIVING, THE VEHICLE STARTED TO LOSE POWER WHILE ACCELERATING FROM A COMPLETE STOP. IN ADDITION, THE ODOMETER AND SPEEDOMETER STOPPED WORKING. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE SYSTEM RESET. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE SHIFTED HARD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A PARTS STORE AND WAS INFORMED THAT THE TURBINE SPEED SENSOR FAILED. THE CONTACT PURCHASED THE PART AND A MECHANIC INFORMED HER THAT THERE WAS NO SUCH PART FOR HER VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO ANOTHER PARTS PLACE WHO DIAGNOSED THAT THE COMPUTER BOARD (MOLD LEAD FRAME) FAILED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE VEHICLE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE EXTENDED WARRANTY FOR THE VEHICLE RECENTLY EXPIRED. THE FAILURE MILEAGE WAS 135,000.