NHTSA Complaint #11164440 — 2005 DODGE RAM 1500

TL* THE CONTACT OWNS A 2005 DODGE RAM 1500. THE CONTACT STATED THAT THE REAR DIFFERENTIAL BOLT WAS LOOSE, WHICH CREATED A GRINDING NOISE FROM THE TRANSFER CASE AT THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE VEHICLE WAS THEN TAKEN TO BONIFACE-HIERS CHRYSLER DODGE JEEP (1775 E MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL 32952, (321) 452-1775) TO BE REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THEY REPAIRED THE RETAINER NUT AND WERE NOT RESPONSIBLE FOR ANYTHING ELSE. THE DEALER EVEN TRIED TO SELL THE CONTACT A NEW TRUCK. THE INDEPENDENT MECHANIC STATED THAT THE REAR CASE COVER WAS NEVER EVEN REMOVED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER AT AN UNKNOWN LOCATION WHO QUOTED $2,000 TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 137,000.