NHTSA Complaint #11164203 — 2012 CHEVROLET CRUZE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11164203
Vehicle 2012 CHEVROLET CRUZE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 60 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I JUST WANT TO START OFF BY SAYING WE PURCHASED THIS CAR BRAND NEW FROM KOCOUREK CHEVROLET IN WAUSAU, WI. DEC 2012 OR JAN 2013 BUMPER FELL OFF WITHIN 3 MONTHS OF PURCHASE WHILE DRIVING. YES, FELL OFF. THE DEALERSHIP WHERE WE PURCHASED THE CAR HESITANTLY REPLACED IT AS THE CLIPS WERE BROKE OFF. DEC 2012 TRUNK BUTTON DOES NOT WORK PROPERLY - HAS BEEN REPLACED MULTIPLE TIMES (BY KOCOUREK). AND NOT IT HAS RECENTLY ONCE IT OPENS, IT WILL NOT CLOSE DESPITE BEING SLAMMED SHUT 8 TO 10 TIMES. OCT 2012 HAD AN ANTIFREEZE LEAK FROM DAY ONE - DEALERSHIP TELLS US THEY CAN'T FIND ANYTHING EVEN WHEN POINTED OUT. I GO THOUGH A GALLON OF DEXOS ANTIFREEZE EVERY 2 WEEKS. BUT AS THE DEALERSHIP SAYS, THAT'S FINE AND NORMAL.... UM... NOT TO ME!!!! JAN 2018 - THE CAR STALLS OUT CONSTANTLY - REDUCED ENGINE POWER, WHILE DRIVING ON THE HIGHWAY, IN THE CITY OR EVEN JUST PARKED IN THE DRIVEWAY. I HAVE BEEN VERY NEARLY REAR ENDED MULTIPLE TIMES BECAUSE OF THIS. WE HAVE YET TO FIND THE SOURCE OF THIS. JAN 2018 CODES FOR THROTTLE POSITION SENSOR ISSUES EVEN THOUGH IT HAS BEEN REPLACED MULTIPLE TIMES. STILL CAN'T FIND THE SOURCE OF THIS. DEC 2018 AFTER BEING STARTED, THE CAR WILL SHUT ITSELF OFF OR DIE OFF. STILL CANT FIND THE SOURCE. AUG 2018 RECENTLY, THE CAR HAS DASH WARNINGS THAT STATE "AC OFF DUE TO HIGH ENGINE TEMP" EVEN WHEN IT IS 30 DEGREES OUT. THE TEMP GAUGE WILL ALSO DROP TO COLD. WE HAVE ALSO CHANGED THE THERMOSTAT MULTIPLE TIMES AS WELL. THIS CAR IS BEYOND A LEMON. WE HAVE HAD ISSUES WITH THIS CAR FROM DAY 1. AND WHAT IS MORE RIDICULOUS IS THAT THE DEALERSHIP WILL NOT STAND BEHIND IT. I HAVE SERVICE RECORDS DOCUMENTING THE COMPLAINTS OF THE ISSUES AND THE DEALERSHIP "NOT FINDING ANYTHING WRONG" OR "UNABLE TO DUPLICATE ISSUES". WE HAVE GIVEN UP WITH CHEVY AND ALSO WITH KOCOUREK CHEVROLET IN WAUSAU. THESE ISSUES HAVE BEEN ONGOING SINCE WE PURCHASED THE CAR SEPTEMBER 2012.

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