NHTSA Complaint #11163657 — 2013 FORD FOCUS

THE VEHICLE SOUND SYSTEM, RADIO, IS MAKING A LOUD POPPING NOISE, EVEN WHEN THE RADIO IS OFF AND THE RADIO IS NOT WORKING. MY MOTHER, OWNER OF THE VEHICLE IS 79. THIS LOUD POPPING NOISE, IS STARTLING, WHICH CAUSES HER TO PANIC, WHICH IN MY OPINION IS A SAFETY FACTOR. I'VE READ ON THE INTERNET THAT THIS IS HAPPENING TO MANY FORD MODELS INCLUDING HERS. THE FORD DEALER STATES IT IS $105 JUST FOR THEM TO TROUBLE SHOOT. I'VE READ ALSO ON THE INTERNET THAT DEALERS FIX ONE COMPONENT OF THE SOUND SYSTEM, WHICH WORKS FOR A LITTLE WHILE, THEN THE ISSUE RETURNS, ONLY TO REPLACE ANOTHER COMPONENT AND ON AND ON. MY 79 YEAR OLD MOTHER DOES NOT HAVE THAT KIND OF MONEY, AND WILL BE SUCKED DRY, IF THIS HAPPENS TO HER. SO OUR DELIMA IS TO NOT DO ANYTHING BECAUSE OF MONEY, AND TAKE THE CHANCE ON HER HAVING AN ACCIDENT CAUSE OF THE STARTLEING EFFECT, WHICH TURNS INTO PANIC, AND POSSIBLE AN ACCIDENT. WE FEEL THIS IS A SAFETY ISSUE. AND WOULD APPRECIATE A RESOLUTION. ONCE AGAIN THE POPPING NOISE COMES FROM THE RADIO SYSTEM, THE RADIO DOES NOT WORK AND THE SOUND HAPPENS WHEN THE RADIO IS ON OR OFF. THIS ISSUE HAS BEEN GOING ON FOR ALMOST A MONTH.