NHTSA Complaint #11163074 — 2018 FORD F-150

MODE OF FAILURE.: DOOR FROZEN SHUT, WILL NOT OPEN FROM OUTSIDE. IF ENTRY IS MADE FROM ANOTHER DOOR, AND FROZEN DOOR LOCK LATCH CAN BE OPENED FROM INSIDE DOOR HANDLE OR MANUALLY PULLING UP INSIDE DOOR LOCK, DOOR MAY OPEN, HOWEVER DOOR LATCH IS STILL FROZEN AND DOOR WILL NOT CLOSE, RENDERING VEHICLE DANGEROUS TO DRIVE. ACTIVATING THE POWER DOOR LOCK MECHANISM, EITHER REMOTELY OR MANUALLY FROM INSIDE VEHICLE, CAN OFTEN RESULT IN INTERNAL DAMAGE TO DOOR LOCK ASSEMBLY ON A FROZEN DOOR. IF DOOR HANDLES ARE FORCED, DOING SO ALSO CAN OFTEN RESULT IN INTERNAL DAMAGE TO DOOR LOCK ASSEMBLY ON A FROZEN DOOR, RENDERING VEHICLE DANGEROUS TO DRIVE. FROM RESEARCHING THIS ISSUE , THE PROBLEM EXISTS ON 2015- THRU 2018 F-150'S. FORD EFFORTS TO CORRECT THIS POOR DESIGN WITH NUMEROUS TSB'S Y& RECALLS SEEM TO BE NOT EFFECTIVE AS THE ISSUE IS STILL OCCURRING IN 2018 MODELS AND REPORTS INDICATE THE CORRECTIONS ARE INEFFECTIVE. FOR REFERENCE, BELOW IS A LINK TO ONE OF MANY INTERNET THREADS ON THIS SUBJECT. HTTPS://WWW.F150FORUM.COM/F118/2015-FROZEN-DOOR-LATCH-TSB-RECALL-POLL-STATUS-402319/ OUR F-150 IS CURRENTLY AT IRWIN FORD IN LACONIA NH AWAITING PARTS TO REPAIR DAMAGED INTERNAL IN THE DOOR. WE TOLD THAT FORD WILL ONLY REPLACED THE DAMAGED DOOR AND UNDER WARRANTEE FORD WILL NOT INSPECT OR OTHER DOORS TAT APPEAR TO BE FUNCTIONING. I MAINTAIN THIS IS A SYSTEMIC DESIGN DEFECT THAT NEEDS TO BE ADDRESSED. (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).