NHTSA Complaint #11162235 — 2016 SUBARU CROSSTREK

TL* THE CONTACT OWNED A 2016 SUBARU CROSSTREK. THE CONTACT STATED THAT VEHICLE WOULD NOT START. COLONIAL SUBARU (761 E CHESTER ST, KINGSTON, NY 12401, (845) 339-3330) ADVISED THE CONTACT TO GO TO AN INDEPENDENT MECHANIC TO HAVE OIL ADDED TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO SENT A LETTER TO SCHEDULE A SERVICE APPOINTMENT WITH THE DEALER. THE DEALER CHANGED THE OIL AND A 1,000 MILE TEST WAS TO BE PERFORMED TO CHECK THE STATUS. AFTER THE VEHICLE HAD BEEN PARKED FOR AN EXTENDED PERIOD OF TIME, IT FAILED TO START WHILE IT WAS RAINING. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER FOR A SECOND OPINION AND THE BATTER WAS REPLACED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND SMOKE AND FLAMES APPEARED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED BY THE INSURANCE COMPANY. THE VEHICLE WAS TOWED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 5,700.