NHTSA Complaint #11161399 — 2007 HYUNDAI ENTOURAGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11161399
Vehicle	2007 HYUNDAI ENTOURAGE
Component	STRUCTURE:BODY
Date of Incident	December 13, 2018
Date Filed	December 14, 2018
Mileage	155,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE PASSENGER REAR (SLIDER) DOOR FAILS TO LATCH CLOSED, EITHER IN POWER-ASSIST OR NON-POWER-ASSIST MODE. AS A RESULT, THE DOOR MAY OPEN SPONTANEOUSLY WHILE PARKED OR WHILE DRIVING. THE MOTORIZED DOOR'S CONTROL PROTOCOLS CAUSE THE DOOR TO OPEN FULLY AFTER THE FAILURE TO LATCH IS DETECTED. IF THE LATCH ELECTRONIC ACTUATOR FAILS, THERE IS NO ACCESS TO MANUALLY CLOSE THE LATCH WHILE THE DOOR IS IN CLOSED POSITION.

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