NHTSA Complaint #11161390 — 2013 HYUNDAI TUCSON

TL* THE CONTACT OWNS A 2013 HYUNDAI TUCSON. WHILE DRIVING 25 MPH, THE CONTACT ATTEMPTED TO MAKE A TURN, BUT THE WHEELS DID NOT TURN IN THE DIRECTION THE VEHICLE WAS STEERED. AS A RESULT, THE VEHICLE CRASHED INTO A TREE AND CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED INJURIES TO THE RIGHT FOOT, HAND, SPINE, AND NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS TOWED TO A LOCAL SALVAGE YARD. THE CONTACT MENTIONED THAT AN UNKNOWN EXPERT INSPECTED THE VEHICLE AND STATED THAT THE FAILURE COULD POSSIBILY BE DUE TO THE RACK AND PINION; HOWEVER, THE VEHICLE WAS TOO DAMAGED TO DETERMINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 36,000.