NHTSA Complaint #11157140 — 2011 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11157140
Vehicle	2011 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	December 9, 2018
Date Filed	December 9, 2018
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I HAVE LEAKS THROUGH THE SEAT BELTS ON MY THIRD ROW. MY CAR HAS A MILDEW ODOR FROM THESE SO IT HAS BEEN HAPPENING FOR A WHILE. I HAD CARMAX FIX A LEAK THAT I NOTICED IN 2016 BUT NOW 2 YEATS LATER IT IS REALLY BAD. I LOOKED UP ONLINE POSSINLE FIXES AND FOU D HUNDREDS OF OWNERS WITH THE SAME ISSUE AND NO FIX. FORD IS VERY DIFFICULT TO DEAL WITH FOR THE REPAIR. PLEAS LOOK INTO THIS FAULTY ISSUE AND REQUIRE A WELDING FIX ON THE SEEMS BY FORD. SEEMS ALL INFORMATION I HAVE FOUND WITH THE ISSUE IS WITH THE NEW EXPLORER BODY STARTING WITH MY 2011 YEAR. LEAK OCCURS QHEN IT RAINED OR WHEN CAR IS WASHED. IT IS SO MUCH WATER THAT WE CURRENTLY CAN NOT USE THE THIRD ROW SEATONG AS A SEAT. IT IS CONSTANTLY WET.

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