NHTSA Complaint #11156646 — 2018 INFINITI Q60

LOSS OF STEERING CONTROL WHILE DRIVING 2018 INFINITI Q60S RED SPORT. AFTER A SEARCH ONLINE, I FOUND THAT THIS PROBLEM HAS BEEN PREDICTED WITH THE DRIVE-BY-WIRE OR STEER-BY-WIRE SYSTEM. (DIRECT ADAPTIVE STEERING SYSTEM) MILEAGE AT TIME OF EVENT APPROX. 2,252 MILES. DRY ROADS, NO RAIN, OVERCAST, ABOUT 70 DEGREES. SPEED AT TIME OF STEERING FAILURE BETWEEN 65 AND 70 MPH. ROAD STRAIGHT. DRIVING IN RIGHT LANE OF THREE LANE, SAME DIRECTION TRAFFIC. STEERING SUDDENLY AND IMMEDIATELY CHANGED FROM NORMAL TO WHAT INITIALLY FELT LIKE BOTH FRONT TIRES COMPLETELY FLAT. QUICKLY REALIZED IT WAS NOT FLAT TIRES BUT RATHER A SUDDEN AND COMPLETE LOSS OF STEERING CONTROL. MUCH WORSE THAN FLAT TIRES. WARNING LIGHT ON DASH. I HAD ALMOST NO REACTION ON THE STEERING WHEEL. ONCE PARKED, I TURNED THE CAR OFF AND WAITED A FEW SECONDS AND TURNED IT ON AGAIN. WARNING LIGHT OFF. I MOVED THE CAR AND IT BEHAVED NORMALLY. AS IF IT NEVER HAPPENED. . I HAVE EXPERIENCED LOSS OF POWER STEERING. THIS WAS FAR WORSE. WITH NORMAL LOSS OF POWER STEERING, IN MY EXPERIENCE, YOU HAVE A HEAVY AND SLUGGISH RESPONSE TO STEERING. BUT IT IS A RESPONSE, NONETHELESS. UNNERVING, YET YOU DO NOT FEEL A COMPLETE LOSS OF CONTROL. IN THIS SITUATION, I DID NOT KNOW IF I WOULD BE ABLE TO EFFECT THE CAR AT ALL. IT WAS VERY DIFFERENT THAN LOSS OF POWER STEERING. IT WAS A COMPLETE LOSS OF CONTROL. IF THIS FAILURE HAD HAPPENED IN MOST ANY OTHER DRIVING CONDITION, IT MAY VERY WELL HAVE RESULTED IN A CATASTROPHIC EVENT. IF NEEDED, I WOULD NOT HAVE BEEN ABLE TO MAKE ANY EVASIVE MOVES. THE RECALL STATES: "MAY CAUSE THE WARNING LAMP TO ILLUMINATE AND THE EPS TO GO INTO FAIL-SAFE MODE AND INCREASE DRIVER STEERING EFFORT." THIS STATEMENT GROSSLY UNDERSTATED THE DANGER. I DOUBT I COULD HAVE NAVIGATED IN ANY CONDITION BESIDES STRAIGHT ROAD. THERE IS A FAR MORE SERIOUS PROBLEM HERE.