NHTSA Complaint #11062737 — 2018 INFINITI Q60

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11062737
Vehicle 2018 INFINITI Q60
Component STEERING
Date of Incident
Date Filed
Mileage 750 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I LEASED AN INFINITI Q60 ON DECEMBER 9, 2017. ON DECEMBER 15, AS I WAS DRIVING THE CAR, THE STEERING BECAME EXTREMELY TIGHT AND THE POWER STEERING WARNING LIGHT CAME ON. I PULLED OVER, TURNED THE CAR OFF AND BACK ON AND THE STEERING WAS FINE. I DROVE THE CAR A SHORT DISTANCE HOME AND HAD IT TOWED TO THE DEALER. AT THAT TIME THE CAR HAD APPROXIMATELY 450 MILES ON IT. THE DEALER REPLACED THE ENTIRE POWER STEERING SYSTEM AND RETURNED THE CAR TO ME ON DECEMBER 30, 2017. ON SUNDAY, JANUARY 7, 2018, MY DAUGHTER TOOK THE CAR. SHE WAS ABOUT 3 MILES FROM HOME WHEN THE STEERING AGAIN BECAME DIFFICULT AND THE POWER STEERING WARNING LIGHT CAME ON. SHE PULLED OVER BUT LEFT THE CAR RUNNING. COINCIDENTALLY, THE SAME TOW TRUCK DRIVER CAME AND ALSO CONFIRMED THAT THE POWER STEERING WARNING LIGHT WAS ON AND THE STEERING WHEEL WAS IMPOSSIBLE TO MOVE. AFTER HE SHUT THE CAR OFF AND TURNED IT BACK ON, EVERYTHING WAS NORMAL. THE CAR WAS TOWED BACK TO THE DEALER AND I AM WAITING TO HEAR FROM INFINITI REGARDING THE PROBLEM.THE CAR NOW HAS LESS THAN 750 MILES ON IT. I HAVE VIDEO AND PHOTOS OF THE LIGHT AND STEERING WHEEL ON MY PHONE. I USED MY TABLET TO FILE THIS COMPLAINT.

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