NHTSA Complaint #11156093 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11156093
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	June 4, 2018
Date Filed	December 5, 2018
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

VEHICLE IS USING OIL. BOUGHT EXTENDED WARRANTY AND AROUND 60,000 MILES, TOOK IT TO DEALERSHIP. WAS TOLD IT'S NORMAL FOR IT TO USE OIL. I'M HAVING TO ADD 1-2 QUARTS OF OIL EVERY 800-1000 MILES. IT ALSO RUNS VERY ROUGH AND WAS TOLD SINCE IT'S NOT THROWING A CODE, THEY CAN'T DO ANYTHING ABOUT THAT. I'VE HAD ALL ROUTINE MAINTENANCE DONE AND HAVE THE OIL CHANGED REGULARLY. THERE IS SIGNIFICANT BLOW-BY WHEN ENGINE IS RUNNING AND THE OIL CAP IS OFF. AGAIN, I WAS TOLD THIS IS NORMAL. I KNOW THIS ISN'T RIGHT. I'M APPROACHING MY 100,000 MILE WARRANTY AND I THINK THEY JUST KEEP TELLING ME EVERYTHING IS NORMAL, WAITING FOR ME TO PASS THE WARRANTY MILEAGE. NOT IMPRESSED AT ALL WITH KIA CUSTOMER SERVICE. THEY DO NOT STAND BEHIND THEIR PRODUCT.

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