NHTSA Complaint #11155866 — 2012 VOLKSWAGEN ROUTAN

MY CAR BEGAN TO LOSE LIGHTS, FUEL, SPEAKER CAPABILITIES, AND STARTING ABILITY. ONCE WAS ON THE HIGHWAY, AND TWICE IN MY DRIVEWAY. AAA CAME AND REPLACED THE BATTERY AFTER JUMPING THE ORIGINAL BATTERY WAS NOT EFFECTIVE, WHICH DID NOTHING. IT WAS TOWED TO THE VOLKSWAGEN DEALERSHIP. THEY WERE UNABLE TO FIND OUT WHAT WAS WRONG FOR 2 DAYS. WHILE WAITING TO SEE WHAT THE DEALERSHIP CAME UP WITH, I DID MY OWN RESEARCH. IT TURNS OUT THAT CHRYSLER MADE THE CAR, AND IT INCLUDES THE CHRYSLER BODY AND PARTS. CHRYSLER RECALLED A PART CALLED THE TOTAL POWER INTEGRATION MODULE, THAT CONTROLS THE FUEL SYSTEM, ALL ELECTRIC, STARTING CAPABILITIES, BASICALLY ANY POWER HAS TO BE ROUTED THROUGH THIS PART. IT CAN CAUSE CARS TO STALL IN HIGH SPEED OPERATION, AMONG OTHER THINGS. IF UNDISCOVERED, IT CAN KILL YOUR BATTERY, FUEL PUMP, ETC, AND MECHANICS WILL CHARGE YOU AND REPLACE THOSE WITHOUT KNOWING WHAT IS THE TRUE ISSUE. I KNEW THE TPIM WAS THE PROBLEM. THE DEALERSHIP CALLED ME BACK, AND GAVE ME THE NEWS THAT I KNEW WAS INEVITABLE. VOLKSWAGEN HAS DECLINED TO RECALL THE PART IN THEIR VEHICLES, KNOWING FULL WELL THAT SOMEONE COULD BE KILLED. WHEN I COMPLAINED, THEY DID NOT CARE AND TOLD ME TO COMPLAIN HERE. I AM NOW PLANNING TO SELL MY CAR, BECAUSE OF THE IRRESPONSIBLE AND NEGLIGENT ATTITUDE OF VOLKSWAGEN TOWARD ITS CUSTOMERS. IT'S A SHAME BECAUSE I REALLY LOVED MY CAR UNTIL THIS HAPPENED.