NHTSA Complaint #11155169 — 2009 NISSAN MURANO

THIS IS MY SECOND COMPLAINT. IN JANUARY MY BRAKES WENT SOFT WHEN THE ABS KICKED IN DURING AN EMERGENCY BRAKING SITUATION. I REPORTED THAT ISSUE THEN. AT THAT TIME NISSAN WAS IN DENIAL MODE ABOUT THIS SITUATION. WORKING WITH NISSAN AND A LOCAL DEALER, I WAS TOLD THAT THEY "REPROGRAMMED" MY ABS. I WAS CHARGED $75 AND SENT ON MY WAY. EARLIER THIS WEEK, IT HAPPENED AGAIN. I WAS DRIVING AND HIT A PATCH OF ICE. THE CAR IN FRONT OF ME SPUN OFF, THEN BACK ON THE ROAD CAUSING ME TO HAVE TO BRAKE HARD, AND BECAUSE OF THE ICE, THE ABS KICKED IN. MY BRAKES WERE THEN SOFT (REQUIRED GOING ALL THE WAY TO THE FLOOR TO STOP) UNTIL I REACHED A PLACE TO STOP AND COULD PUMP THEM BACK UP. THIS TIME THERE IS A VOLUNTARY SERVICE CAMPAIGN FOR THE ISSUE SO I TOOK IT BACK IN TO A DIFFERENT DEALERSHIP. NISSAN DRAINED THE BRAKE SYSTEM AND REPLACED THE DOT 3 FLUID WITH DOT 4, BUT THE MECHANIC SAID THE REAL FIX IS PROBABLY REPLACING THE ACTUATOR. HOWEVER, THEY WON'T COVER THAT SERVICE (CONFIRMED BY CALLING NISSAN CUSTOMER SERVICE, THOUGH, APPARENTLY IF YOU HAD IT REPLACED PRIOR TO THE CAMPAIGN, THEY WILL CONSIDER REIMBURSING YOU.) AND IT COSTS NEARLY $3000. SO, IN EFFECT, THE SERVICE CAMPAIGN IS REALLY JUST A MARKETING CAMPAIGN TO DRIVE PEOPLE INTO DEALERSHIPS IN ORDER TO CHARGE THEM THOUSANDS OF DOLLARS TO FIX A KNOWN SAFETY ISSUE WITH THIS YEAR AND MODEL OF VEHICLE.