NHTSA Complaint #11154637 — 2016 FORD FUSION

2016 FORD FUSION - PULLED INTO PARKING SPOT AT WORK, SWITCHED THE GEAR INTO PARK, LOCKED AND EXITED MY CAR. SUDDENLY, THE VEHICLE BEGAN TO ROLL IN REVERSE. I HAD TO QUICKLY UNLOCK AND GET BACK IN THE CAR TO PULL THE PARKING BREAK - THE GEAR DISPLAY ON THE DASH PANEL INDICATED NEUTRAL, BUT THE GEAR SHIFT WAS STUCK IN PARK. THE CAR COULD NOT BE MOVED, IT WAS TOWED TO DEALERSHIP - REPAIR PERFORMED 'TRANS STUCK IN PARK, BUT CAR IS ACTUALLY IN NEUTRAL, FOUND SHIFT CABLE OFF OF TRANSMISSION REPLACE SHIFT CABLE BUSHING, REATTACH SHIFT CABLE, TEST OK." CHARGED ME $99.58 PULLED PURCHASE PAPERWORK MY CAR WAS ASSEMBLED IN FLAT ROCK - MATCHES RECALL, I HAVE NOT MOVED. WHERE IS MY RECALL LETTER? MY DEALERSHIP WON'T HONOR/REIMBURSE FOR THE REPAIR WITHOUT THE RECALL LETTER. MILEAGE WAS AT 78,348.