NHTSA Complaint #11154321 — 2004 SUBARU FORESTER

MY DAUGHTER (DRIVER) AND A PASSENGER PULLED SLOWLY OUT OF OUR DRIVEWAY IN REVERSE, HEADING OFF TO COLLEGE (100 MILES AWAY) BUT JUST AFTER PULLING OUT IN THE STREET, THE RIGHT FRONT LOWER CONTROL ARM OF HER 2004 SUBARU FORESTER BROKE IN HALF DUE TO RUST/CORROSION. I WAS ABLE TO INCH THE CAR BACK INTO MY GARAGE AND ON JACKS ONLY TO FIND THE RIGHT LOWER CONTROL ARM BROKE IN HALF. I CHECKED THE OTHER LOWER LEFT CONTROL ARM AND IT WAS VERY RUSTED. I HAD THE VEHICLE TOWED TO THE NEAREST SUBARU DEALER. THE SUBARU DEALER NOTIFIED ME THAT SUBARU RECALL WVX-34: FRONT LOWER CONTROL ARM/TRANSVERSE LINK, ISSUED 09/11 HAD BEEN COMPLETED FOR THIS 2004 FORESTER IN 12/11. I WAS TOLD THAT THE LOWER CONTROL ARMS WERE NOT REPLACED IN 2011, BUT THAT THE LOWER CONTROL ARMS WERE TREATED WITH THE RECALL-PRESCRIBED RUST/CORROSION PREVENTION. THIS "FIXED" RECALL LASTED ONLY 7 YEARS! INITIALLY, THE SUBARU DEALERSHIP WOULD NOT COVER THE COST TO REPLACE THE LOWER CONTROL ARMS; HOWEVER, AS I PLACED A CALL WITH SUBARU OF AMERICA (SOA), I RECEIVED ANOTHER PHONE CALL FROM THE DEALERSHIP STATING THAT THEY CONTACTED THEIR "REP" AND AGREED TO PAY 50/50 TOWARDS THE COST OF REPLACING BOTH FRONT LOWER CONTROL ARMS. I DISCUSSED THIS VERY UNSAFE ISSUE WITH TWO DIFFERENT SOA REPRESENTATIVES, ONE OF WHICH WAS A SUPERVISOR. SOA LET ME KNOW THAT I WOULD BE RESPONSIBLE FOR THE COST OF THIS REPAIR BECAUSE IT WAS A 2004. ARE YOU KIDDING ME? MY DAUGHTER WAS GETTING READY TO MAKE A DEADLY 100 MILE TRIP IN THIS VEHICLE CLAIMED TO HAVE BEEN "FIXED" BY SUBARU JUST SEVEN YEARS PREVIOUS. HOW NEGLIGENT IS THIS, COMING FROM A COMPANY CLAIMING TO HAVE MORE CARS ON THE ROAD THAN ANYONE ELSE AND SAFER THAN OTHERS? I HAVE FOUR SUBARUS (04' FORESTER, 05' FORESTER XT, 08 TRIBECA LTD., AND 2010 IMPREZA) AND I'VE LOST MY FAITH IN THIS ORGANIZATION. THIS IS A DEADLY RECALL THAT SOA IS IGNORING.