NHTSA Complaint #11153544 — 2012 CHEVROLET EQUINOX

MY 2012 EQUINOX, WITH JUST UNDER 87,000 MILES WAS GOING THROUGH A QUART OF OIL ABOUT EVERY 1,000 - 1,500 MILES. DRIVING HOME RECENTLY, IT JUST DIED ON ME. FORTUNATELY, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I HAD IT TOWED TO A GARAGE AND WAS TOLD I NEEDED A NEW ENGINE. THEY SAID THE TIMING CHAIN STRETCHED AND THERE WERE MULTIPLE BENT VALVES AND BROKEN ROCKER ARMS. I GOT A SECOND OPINION AND THEY FOUND THE SAME THING. I HAD A GM DEALERSHIP REPLACE THE ENGINE WITH A USED ONE THAT HAS 23,000 MILES. NEEDING IT FOR WORK, I HAD THEM DO IT RIGHT AWAY. AFTER DOING SOME RESEARCH, I FOUND THESE ARE NOT UNCOMMON PROBLEMS. I CALLED GM WITH MY COMPLAINT BUT THEY JUST KEEP 'ELEVATING' MY COMPLAINT. WHICH IS APPARENTLY THEIR WAY OF JUST PASSING IT ON TO ANOTHER PERSON WHO WILL TELL ME THERE'S NOTHING THEY CAN DO ABOUT IT. THE LAST PERSON TOLD ME THEY COULDN'T HELP ME BECAUSE I REPLACED THE ENGINE WITH A USED ONE. I'M WAITING FOR ANOTHER CALL, BUT I DON'T EXPECT ANY HELP FROM THEM.