NHTSA Complaint #11153449 — 2012 VOLKSWAGEN EOS AIR BAGS

Complaint Details

ODI Number	11153449
Vehicle	2012 VOLKSWAGEN EOS
Component	AIR BAGS
Date of Incident	December 29, 2017
Date Filed	November 24, 2018
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

AS I WAS BACKING OUT OF A PARKING SPOT ON 12/29/17, NOT QUITE 3 MONTHS AFTER I BOUGHT THE CAR, THE CLOCK SPRING FAILED, WHICH MEANT NO AIRBAGS. SINCE I KNEW THIS WAS PREVIOUSLY AN ISSUE, I CONTACTED VW DIRECTLY SINCE THE RECALL WAS NOT COMING UP AT THE DEALERSHIP. THEY TOLD ME THAT THE PART HAD BEEN PREVIOUSLY FIXED IN 2016 UNDER THE RECALL, AND EVEN THOUGH THE PART FAILED AGAIN IN LESS THAN 2 YEARS, IT WASN'T COVERED UNDER WARRANTY.

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