NHTSA Complaint #11170424 — 2012 VOLKSWAGEN EOS

TAKATA RECALL. RECALLED OCTOBER 2018 FOR REPLACING THE AIRBAG UNIT, RECALL COMPLETED. IN NOV. DEC. 2018 RECEIVED PHONE CALLS TELLING US THE WRONG PART HAD BEEN FITTED AND WE SHOULD RETURN TO THE DEALER JOSEPH VW 3813 MONTGOMERY ROAD, CINCINNATI OHIO 45212. RETURNED CAR TO DEALER WHO AFTER 2 1/2 HOURS COULD NOT GET THE WRONG PART OFF. DEALER TO CONTACT VW FOR INSTRUCTIONS. CAME BACK NEXT DAY TO COLLECT THE CAR. I FOUND THAT BACK IN OCTOBER A NEW AIR BAG ASSEMBLY HAD BEEN FITTED WHICH WAS THE CORRECT PART. THE WRONG PART WAS INFACT THAT ONLY A NEW IGNITER WAS TO BE FITTED. THE DEALER CLAIMED HE HAD KEPT THE OLD AIRBAG ASSEMBLY, REMOVED THE NEW ASSEMBLY FROM THE VEHICLE AND CHANGED THE IGNITER FROM THE NEW ASSEMBLY TO THE OLD ASSEMBLY AND REINSTALLED THE OLD ASSEMBLY. THE PROBLEM WAS THAT THE MECHANIC COULD NOT GET THE PART OFF WHICH WAS STUCK TO THE ASSEMBLY. TO REINSTALL THE NEW IGNITER IT NEEDED MODIFICATION WHICH THE MECHANIC UNDERTOOK AND REPLACED WITH AN UNCALIBRATED TORQUE WRENCH. I REFUSED TO SIGN THE ORIGINAL INVOICE AND ONLY SIGNED WHEN I CORRECTED THE WORDING. MY WIFE WHO DRIVES THE CAR IS CONCERNED THAT THIS MIS MATCH OF MODIFIED PARTS IS STILL LESS THAN 100% SAFE AND WILL NOT DRIVE OUR GRANDCHILDREN TO AND FROM SCHOOL. *TR THE DEALER STATED THAT THEY WOULD REPLACE THE AIRBAG AT NO CHARGE TO THE CONSUMER. *TR*JS