NHTSA Complaint #11152183 — 2009 TOYOTA VENZA SEATS

Complaint Details

ODI Number	11152183
Vehicle	2009 TOYOTA VENZA
Component	SEATS
Date of Incident	November 8, 2018
Date Filed	November 17, 2018
Mileage	56,135 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

VEHICLE IS 9 YEARS OLD, BUT WITH ONLY 56,135 MILES AND VERY WELL MAINTAINED. DRIVEN BY A SMALL FEMALE, WHICH IS RELEVANT. EXPERIENCED AN ACRID, BURNING SMELL WHICH CAUSED GAGGING AND COUGHING. NO SMOKE VISIBLE. DEALER FOUND PROBLEMS WITH HEATED SEATS, WIRING AND CONNECTORS. ENTIRE HEATED SEAT SYSTEM NEEDS REPLACED AT COST OF $1130.30 FOR EACH SEAT. MANY COMPLAINTS OF THIS ISSUE ONLINE. THERE IS NO WAY THAT A SMALL FRAMED FEMALE'S WEIGHT CAUSED DAMAGE TO THE WIRING WITHIN THE SEAT HEATERS. THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND SHOULD BE COVERED BY TOYOTA REGARDLESS OF THE MILEAGE, DUE TO THIS BEING A SAFETY HAZARD. COULD EASILY CAUSE A CATASTROPHIC FIRE.

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