NHTSA Complaint #11151845 — 2011 FORD ESCAPE

WHEN DRIVING MY CAR AT LOW SPEEDS, THE POWER STEERING UNIT LOCKS UP RANDOMLY AND UNPREDICTABLY ESPECIALLY WHEN ATTEMPTING TO MAKE A TURN. AFTER CONTACTING FORD ABOUT THE ISSUE, I LEARNED THAT THERE WAS A LARGE RECALL FOR ESCAPES FROM 2008-2011 MADE AT THE KANSAS CITY PLANT, WHERE MY ESCAPE WAS PRODUCED AT ACCORDING TO MY VIN NUMBER. HOWEVER, WHEN CONTACTING FORD ABOUT THIS ISSUE I WAS HAVING, THEY SAID THAT MY VIN DID NOT QUALIFY FOR A RECALL BECAUSE MY CAR WAS NOT PRODUCED IN THE SAME "BATCH" THAT THE RECALL IS FOR. THIS IS A DANGER TO BOTH MYSELF AND THE PUBLIC BECAUSE BEING UNABLE TO TURN MY STEERING WHEEL IS A HUGE SAFETY CONCERN. AFTER TAKING MY CAR TO A MECHANIC THEY EXPLAINED THAT MY STEERING COLUMN IS BROKEN, WHICH APPEARS HAPPENS FAIRLY OFTEN TO THIS MODEL OF ESCAPES.