NHTSA Complaint #11151199 — 2011 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11151199
Vehicle	2011 FORD ESCAPE
Component	STEERING
Date of Incident	November 9, 2018
Date Filed	November 13, 2018
Mileage	196,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHEN THE DRIVER ATTEMPTED TO MERGE INTO TRAFFIC, THE STEERING WHEEL FAILED TO TURN RIGHT OR LEFT. THE CONTACT WAS ABLE TO ASSIST THE DRIVER AND DROVE THE VEHICLE HOME; HOWEVER, THE STEERING WHEEL HAD TO BE TURNED WITH FORCE TO COMPLETE THE TURNS. THE CONTACT ALSO STATED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 196,000.

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