NHTSA Complaint #11150380 — 2011 DODGE RAM 3500

N49 / NHTSA 13V-529; #2 OF THE RECALL STATES THEY WILL REPURCHASE YOUR VEHICLE. WE TOOK THAT OPTION. IT WAS INSPECTED BY MICHAEL (XXXX) AROUND 09/14/18. 09/18/18 WE WERE OFFERED $13,558 BY JASMINE (XXXXX). RICK (XXXX) SIGNED THE OFFER 09/25/18. COPY OF THE TITLE FRONT AND BACK WAS FAXED TO 844-840-3737 PER THEIR REQUEST. A 10 DAY PAYOFF WAS FAXED BY USAA. AS OF TODAY 11/09/18, 2:30PM DODGE AGENT HAS NOT CONTACTED ME TO TURN THIS VEHICLE IN. NOVEMBER 1ST I SPOKE WITH SOMEONE AT 800-583-1403, REF# 57174908 (CASE NUMBER) AND THEY ASSURED ME THAT LINDA (XXX) RECEIVED THE PAPERWORK 10/19/18 AND THAT IT WOULD SETTLE SOON. I WAS ADVISED BY SOMEONE AT DODGE AND ALSO JASMINE THAT THE CHECK HAD ALREADY BEEN CUT. JASMINE ALSO CALLED AND ASSURED ME THAT WE WOULD SETTLE BY FRIDAY 11/09/18. I CALLED DODGE TODAY AND NOW THEY SAY THE CHECK IS IN PROCESS. I REMINDED THEM THAT ALL THEIR CALLS ARE RECORDED AND THAT I WAS REQUESTING TO SPEAK WITH A SUPERVISOR. THEY INFORM ME NONE ARE AVAILABLE. I ADVISED I WANT A RETURN PHONE CALL BY 3PM TODAY. THAT I CONTINUE TO GET THE RUN AROUND AND THEN LIED TO ABOUT WHETHER THE CHECK IS OR HAS NOT BEEN PROCESSED YET. I SENT JASMINE AN EMAIL AND REMINDED HER SHE SAID THIS WOULD ONLY TAKE 10 DAYS AND NOW AS OF TODAY IT IS 45 DAYS SINCE THE PROCESS HAS STARTED. I HAVE A COPY OF OUR SIGNED AGREEMENT. YOU CAN REQUEST A COPY OF ALL MY PHONES CALL FROM DODGE AND JASMINE (XXXXXX). I HAVE HAD 2 STROKES, MY HUSBAND DIED OCTOBER 6TH THIS YEAR. THIS WHOLE EPISODE IS A TREMENDOUS ABOUT OF STRESS ON ME. I STARTED CRYING ONE OF MY PHONE CALLS TO DODGE. THEY SHOULD NEVER AGREED TO THE BUY BACK IF THEIR INTENTION WAS TO DRAG THEIR FEET. HERE IT IS 3PM AS I REQUESTED A CALL BACK EVEN IF THEY DID NOT HAVE AN ANSWER FOR ME. NO CALL BACK. (XXXX) RICK (XXXX) IS MY HUSBAND. HE DIED 10/06/18. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).