NHTSA Complaint #11149583 — 2011 FORD ESCAPE HYBRID

I WAS DRIVING OUT OF A PARKING LOT (GOING VERY SLOW) WHEN MY STEERING WHEEL STARTED TO SHAKE AND I COULD NOT MOVE THE STEERING WHEEL RIGHT OR LEFT IT WAS FROZEN MY ENTIRE DASH BOARD LIT UP. I QUICKLY TURNED OFF THE CAR AND TURNED IT BACK ON - MY STEERING WHEEL WAS STILL SHAKING BUT NOT AS MUCH AND MY DASH HAD THE TCS CODE ON. I TOOK IT TO FORD DEALERSHIP RIGHT AWAY AND THE CAR WAS DIFFICULT TO DRIVE MADE ME SO NERVOUS. AT A STOP LIGHT I THREW IT IN NEUTRAL AND THAT DID SEEM TO HELP AND GOT RID OF THE CONSTANT TSC LIGHT ON THE DASH AND THE CAR DROVE A LITTLE SMOOTHER TO THE DEALERSHIP. THE DEALERSHIP SAID THAT I NEED A NEW STEERING WHEEL COLUMN ALONG WITH TORQUE SENSOR AND SOFTWARE UPDATE. I ASKED IF THIS IS FROM WEAR AND TEAR AND THEY SAID NO JUST A FAULTY MALFUNCTION TO THE TUNE OF 2036 DOLLARS. I HAVE A FORD ESCAPE 2011 WITH 84,000 MILES ON IT ONLY SERVICED AT FORD FOR IT'S LIFE. I HAVE A CASE NUMBER WITH THE FORD REGIONAL SERVICE MANAGER WHO WILL DECIDE IF THEY WILL TAKE CARE OF THIS SINCE THERE IS A RECALL FOR THIS SAME PROBLEM(14S05) FOR OVER A MILLION FORD ESCAPES AND MARINERS 2008-2011. THE RECALL DOES NOT INCLUDE THE HYBRID BUT THERE ARE SO MANY LESS HYBRIDS OUT THERE SO THEY ARE NOT INCLUDED. HOWEVER I HAD A THROTTLE PROBLEM A COUPLE OF YEARS BACK WHERE MY CAR WOULD STALL OUT GOING 60 MILES AND HOUR SUPER DANGEROUS. THERE WAS A RECALL FOR FORD ESCAPES FOR THE THROTTLE BUT NOT THE FORD ESCAPE HYBRID HOWEVER THEY DID COVER THE REPAIR SINCE IT WAS THE SAME PROBLEM EXISTING IN MY CAR. I AM HOPING THEY WILL COVER THIS AGAIN SINCE IT IS THE SAME PROBLEM (IE RECALL) OF THE FORD ESCAPE AND MARINERS 2008-2011. ALSO THIS IS SO DANGEROUS THANK GOODNESS I WAS NOT ON THE HIGHWAY BECAUSE THERE IS NO WAY I COULD TURN THAT STEERING WHEEL!