NHTSA Complaint #11145368 — 2015 FORD EXPLORER
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11145368 |
| Vehicle | 2015 FORD EXPLORER |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | 94,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I HAVE A 2015 FORD EXPLORER, MY DRIVER SIDE WINDSHIELD PILLAR/TRIM FLEW OFF WHILE ON THE EXPRESSWAY. I CALLED THE DEALERSHIP THAT STATED THEY WOULD HAVE TO DETERMINE IF THIS WAS A DEFECT. I FOUND THIS FORUM THAT HAS A FEW COMPLAINTS ABOUT THE SAME PROBLEM BUT YET A RECALL HAS NOT BEEN ISSUED. AT THE DEALERSHIP THE SERVICE MAN STATED THEY WOULD HAVE TO REPLACE BOTH SIDES? ODD, NOT EXACTLY THEY ARE AWARE THAT AT SOME POINT THE OTHER SIDE IS BOUND TO FLY OFF ALSO. I WAS TOLD ALTHOUGH I HAVE WARRANTY UP TO 100,000 MI, THIS IS NOT COVERED. SO NEXT STEP WAS TO CONTACT FORD WHO THEN STATED THAT THEY AND NHTSA DO RIGOROUS SAFETY TESTING AND HAVE NOT COME TO A CONCLUSION THAT THIS IS AN ISSUE. I WAS ON THE EXPRESSWAY THIS TRIM FLYING OFF MY VEHICLE COULD OF HIT A MOTORCYCLIST OR ANOTHER WINDSHIELD AND CAUSED DAMAGE. NOT TO MENTION, IT HIT MY WINDSHIELD BEFORE FLYING OFF THAT SCARED ME. SO APPARENTLY THERE ARE NOT ENOUGH REPORTS. AND I WAS TOLD BY A FORD CS REP THAT FORUMS ON THE INTERNET ARE NOT CONSIDERED UNLESS IT IS A FORD FORUM.
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