NHTSA Complaint #11144847 — 2017 VOLKSWAGEN PASSAT ELECTRICAL SYSTEM

Complaint Details

ODI Number	11144847
Vehicle	2017 VOLKSWAGEN PASSAT
Component	ELECTRICAL SYSTEM
Date of Incident	October 28, 2018
Date Filed	November 2, 2018
Mileage	20,129 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

ACCESS START MODULE FAILED. CAR REFUSED TO DETECT KEY FOB AND DASHBOARD WAS OFF WHEN ENTERING VEHICLE. COULD NOT PRESS ON BRAKE TO PUSH START IGNITION. CAR BATTERY WAS AT FULL 12-12 VDC. CHECKED FUSES AND NOTHING WAS BLOWN. HAD VEHICLE TOWED TO DEALER TO CHECK UP. TECHNICIAN WAS ABLE TO RESET ACCESS START MODULE BY DISCONNECTING BATTERY FOR 15 MINUTES. DEALER REPLACED FUEL RELAY FUSE AND ACCESS START MODULE. VEHICLE WAS DOWN FOR 4 DAYS. NEW MODULE HAD TO BE RE-PROGRAMMED FOR AT LEAST A DAY AND NEEDED ALL KEY FOBS TO BE RE-PROGRAMMED.

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