NHTSA Complaint #11144538 — 2011 FORD FLEX

WATER PUMP, ENGINE. ALL OF A SUDDEN OUT OF THE BLUE WITH NO INDICATIONS, WARNING, LEAKS, STALLS, ROUGH DRIVING, NO STARTS, LIGHTS OR SMELLS; SENT TO START CAR AND IT WAS MAKING A METAL GRINDING/RATTLING SOUND AND WOULD NOT START. I HAD IT TOWED OVER TO THE FORD DEALER AND 2 DAYS LATER THEY LOOKED AT IT. THEY STATED THE WATER PUMP CATASTROPHICALLY FAILED, LEAKED INTO THE OIL PAN, OVERFILLED THE OIL PAN AND CAUSE COOLANT/WATER TO BE CIRCULATED THROUGH ENGINE CAUSING NO COMPRESSION AND SEIZING THE ENGINE. THE DEALERSHIP SAID IT WOULD HAVE HAPPENED PRETTY QUICK. I AM NOW IN NEED OF A NEW ENGINE BECAUSE OF THE WATER PUMP DESIGN FLAW OF FORDS WATER PUMP EMPTYING INTO THE OIL PAN. FORD CUSTOMER SERVICE SAYS THERE IS NO RECALL OR COMPLAINTS IN THE NHTSA DATABASE SO IT IS NOT A PROBLEM. BUT I HAVE GONE ONLINE AND SEEN THIS EXACT COMPLAINT FROM PEOPLE IN MANY FORUMS, ON MULTIPLE MODELS. THIS CATASTROPHIC WATER PUMP FAILURE AND DESIGN FLAW HAS BEEN GOING ON FOR 11 YEARS AND FORD REFUSES TO DO ANYTHING ABOUT OR TO HELP THE CUSTOMER. THIS IS NOT GETTING REPORTED CORRECTLY OR IN THE RIGHT PLACE OR SIMPLY SERVICE CENTERS DONT REPORT TO THIS DATABASE THEREFORE FORD CLOSES THIER EYES TO PROBLEMS. I AM JUST GLAD THIS DID NOT HAPPEN TO MY WIFE ON HER TRIP TO MICHIGAN AT NIGHT ON THE WEEKEND WITH KIDS IN THE CAR. IT MUST BE AN ISSUE IF I CAN FIND CLASS ACTION LAWSUITS ON THEI EXACT ISSUE. HOLD FORD RESPONSIBLE, THEY ARE GOING TO KILL SOMEONE OR THEIR FAMILIES.