NHTSA Complaint #11142867 — 2012 JEEP LIBERTY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11142867
Vehicle 2012 JEEP LIBERTY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 10,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I HAVE A 2012 JEEP LIBERTY. THE SKY SLIDER HAS NEVER SEALED PROPERLY SINCE I PURCHASED IT. I TOOK IT INTO JEEP 3X FOR WIND NOISE COMPLAINTS (YOU CAN BARELY HEAR YOURSELF TALK INSIDE THE CAR WHEN YOU ARE DRIVING OVER 40MPH) AND EACH TIME I WAS TOLD THERE WAS NOTHING WRONG. ABOUT 6 MONTHS AGO THE SKY SLIDER ROOF STOPPED OPERATING. I TOOK IT TO JEEP TO BE FIXED BUT THEY TOLD ME "YOU ARE LUCKY IT IS CLOSED. LEAVE IT CLOSED. WE HAVE SOME IN THE BACK OF THE SHOP THAT ARE STUCK OPEN AND WE CAN'T GET REPLACEMENT PARTS". I TOOK IT TO ANOTHER JEEP DEALER WHO LOOKED INTO THIS MORE FOR ME. I HAVE AN EXTENDED WARRANTY AND JEEP HAD SOMEONE COME OUT TO CONFIRM THAT THE SKY SLIDER WAS INDEED INOPERABLE AND APPROVE THE REPAIR WORK TO BE DONE AND CONFIRM THAT THE PART WAS UNDER WARRANTY. UNFORTUNATELY THEY ALSO TOLD ME THAT THEY CAN'T GET THE PART FROM JEEP AS IT IS DISCONTINUED. I FILED A COMPLAINT WITH JEEP AND RECEIVED AN FCA NUMBER, BUT UNFORTUNATELY EVERY TIME I CALL OR THEY CALL ME THE ANSWER IS THE SAME. THE PART IS UNDER REVIEW AND THEY ARE NOT SURE IF THEY ARE GOING TO MAKE IT ANYMORE. TWO DAYS AGO WHILE DRIVING AT 55MPH, THE SKY SLIDER ROOF LITERALLY POPPED OPEN. I HAD TO QUICKLY PULL OVER IN 3 LANES OF TRAFFIC TO TRY TO GET IT TO CLOSE. UNFORTUNATELY IT WILL NOT SEAL AND NOW HAS A GAPING HOLE IN THE ROOF WHICH RENDERS IT INOPERABLE AND NOT ONLY THAT, THE INTERIOR OF THE CAR IS NOW EXPOSED TO THE ELEMENTS. IT IS UNHEARD OF THAT JEEP WILL NOT STAND BEHIND THEIR PRODUCT. THE ROOF IS WARRANTIED (WHICH I PAID FOR) YET THEY HAVE NO ANSWERS FOR CONSUMERS AND REFUSE TO ADDRESS THE PROBLEM. I HAVE READ HUNDREDS OF SIMILAR COMPLAINTS ON THE INTERNET. I AM NOT SURE WHAT MY NEXT STEP IS HERE EXCEPT TO FILE SUIT WITH JEEP.

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