NHTSA Complaint #11142755 — 2016 FORD ESCAPE

I PURCHASED A 2016 FORD ESCAPE IN LATE 2015 AND IN 2018 WITH 30000 MILES THE ENGINE LET GO, REQUIRING A REPLACEMENT ENGINE. ADDITIONAL, ISSUES DEVELOPED AS THE VEHICLE WOULD BE DELAYED FOR A MONTH AND WAS DRIVEN BY AN UNDERAGE DRIVER. THUS NO ONE WOULD PROVIDE A RENTAL CAR FOR HER TO LEAVE THE STATE. THE ONLY OPTION GIVEN WAS TO TRADE A VEHICLE UNDER WARRANTY BACK TO THE FORD DEALERSHIP. DURING THIS PROCESS WE LEARNED THAT THE STATE WOULD REQUIRE TITLE CHANGES REQUIRING BRANDING FOR INCORRECT MILEAGE. WE HAVE SINCE IDENTIFIED THE VEHICLE WAS REPAIRED AND SOLD FOR MORE THAN FORD ALLOWED ON THE TRADE. SECONDARILY IT DOES NOT APPEAR THE TITLE WAS PROPERLY BRANDED. WHEN CONTACTING FORD EXECUTIVES IN WRITING (CERTIFIED MAIL) I RECEIVED NO RESPONSE AFTER 2 ATTEMPTS FOR RESOLUTION. UPON CALLING THEIR COMPLAINT DEPARTMENT, I WAS TOLD THERE WAS NO OPEN CASE WHEN ASKED IF ONE COULD BE OPENED, I WAS TOLD "YOU ARE THE OWNER AND THERE IS NOTHING WE CAN DO FOR YOU". WITH MUCH PERSEVERANCE AND SHARING KNOWLEDGE REGARDING CURRENT RECALLS; FOR THE VERY PROBLEM WE EXPERIENCED A CASE NUMBER WAS PROVIDED; BUT WOULD NOT GRANT A TIMELINE FOR FUTURE EXPECTATIONS. THIS THE SAME ENGINE AS IN THE FORD FOCUS WHICH IS CURRENTLY UNDER A MASSIVE RECALL. THE VEHICLE SOUNDS STARTED WHILE IN MOTION, BUT THE ENGINE BLEW UP WHILE IN THE SHOP UNDER A DEFINED DIAGNOSTIC TEST THAT FORD WAS RUNNING PER THERE RECALL PROGRAM BULLETIN.